Two-part live training that educated technical teams, client support teams, and the client on a new loyalty program launch.
Created as a 4-day live training internally, and a 1-day virtual training externally
Two-hour live or virtual course targeted primarily for platform users, but executives normally joined, so a lot of marketing value was added.
Created with Powerpoint (using animations, so view in Slideshow View)
Zeta Global & Havaianas
A massive effort to onboard a new India-based support team, developing resources and processes in real-time to support the acquisition of our organization.
Blended learning that combined vILT, videos, documentation, one-on-one TTT coaching.
Live training conducted to change a highly inefficient process that impacted a campaign for over 15 million people per month.
Created as an onsite training/working session/one-on-one train the trainer