A flashy 90 second sizzle reel of my experience, accomplishments, and some of my work!
Created in Camtasia
A foundations video designed to introduce new users and employees to an insurance claim process, which our product supported.
Two-part live training that educated technical teams, client support teams, and the client on a new loyalty program launch.
Created as a 4-day live training internally, and a 1-day virtual training externally
Two-hour live or virtual course targeted primarily for platform users, but executives normally joined, so a lot of marketing value was added.
Created with Powerpoint (using animations, so view in Slideshow View)
ProRN Network Solutions
Demo video created to show off the first group of steps of performing a complete bed-bath.
Zeta Global & Havaianas
A massive effort to onboard a new India-based support team, developing resources and processes in real-time to support the acquisition of our organization.
Blended learning that combined vILT, videos, documentation, one-on-one TTT coaching.
FAQ How-To Document showing how to perform a task in eBay Enterprise's email application.
Created in Microsoft Word
Live training conducted to change a highly inefficient process that impacted a campaign for over 15 million people per month.
Created as an onsite training/working session/one-on-one train the trainer
Live training conducted to change highly inefficient process that created a lot of client tension.
Created as a vILT
FAQ Conceptual Document on how an email becomes globally undeliverable in eBay Enterprise's system.